AD, CART Account Management - New York City Territory – Remote (MD, DE, PA, NJ, Greater NYC)

March 2, 2026

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BandLevel 5 Job Description SummaryExperienced managers in a key account management function, responsible for agreed upon targets for the assigned accounts. Primarily responsible for key stakeholder relationships within targeted accounts, develop deep understanding of individual customer needs and identify mutually beneficial solutions for both Novartis and customers through creation and execution of account business plans. Cellular Therapy Strategic Account Manager - New York City Territory – Remote (MD, DE, PA, NJ, Greater NYC) Please note that this role would not provide relocation and only local candidates will be considered. Job DescriptionMajor accountabilities: <ul><li>Responsible for complete ownership of assigned Key Accounts; develop product specific and portfolio strategies in line with goals and customer needs; align Account strategy with other key Sales, Marketing, Patient Access, Medical and Managed Care functions and ensures cross-functional resources and support.</li><li>Delivers the Account plans and required financial results for own Key Accounts; works effectively with colleagues in other functions (e.g. Primary Care and Specialty Sales, Marketing etc.) to achieve account sales.</li><li>Responsible for contract optimization, access and reimbursement across the specific customer groups that are relevant to the role or business unit.</li><li>Leads negotiations, contracting, pull-through and formulary management with assigned Key Accounts -Creates and implements programs designed to build long-term relationships with Accounts, based on deep understanding of the customer organization, structure, business strategy and priorities -Builds and sustains long-term customer partnerships with assigned Key Accounts, based on deep understanding of the customer organization, structure, business strategy and priorities.</li><li>Leads cross-functional Account teams and other assigned resources to develop and deliver Account business plans.</li><li>Acts as mentor to other Key Account Managers by sharing best practices on contracting, Account plan development and execution and knowledge of product/disease states, customer segments, and healthcare environment and regulations.</li><li>Communicates customer insights and Account-related activities to internal stakeholders, and engages with them to pursue business opportunities within assigned Accounts.</li><li>Plays a key role in negotations at the regional level and provide strategic inputs and support to the team (as applicable) -May be responsible for leading the tender business and team within the country by coordinating all related activities and stakeholders at local/regional levels -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)</li></ul>Key performance indicators: <ul><li>Sales revenue and revenue growth in assigned accounts -Portfolio and strategic customer development</li></ul>Minimum Requirements: Education:Bachelor’s Degree RequiredExperience:<ul><li>Minimum of 5 years pharmaceutical experience and 3 years of total experience in one or a combination of the following areas: Key Account Management, Reimbursement, Medical Device or sales management required.</li><li>Demonstrated record of success in Oncology, Hematology, or Transplantation within an Academic Institutional setting strongly preferred</li><li>Proven ability to establish and cultivate key customer relationships</li><li>Strong Strategic and Business Acumen skills</li><li>Strong negotiating skills</li><li>In depth knowledge of healthcare industry, environment and</li><li>IDNs/ACOs/Government Accts preferred</li></ul>NOTE: Above level experience criteria are not an exhaustive listSkills: <ul><li>Account Management.</li><li>Accountability</li><li>Matrixed Collaboration</li><li>Commercial Excellence</li><li>Competitive Intelligence</li><li>Complexity Management</li><li>Compliance</li><li>Crm (Customer Relationship Management).</li><li>Customer Engagement</li><li>Enterprise Sales</li><li>Ethics</li><li>Heathcare Sector</li><li>Integrated Marketing.</li><li>Market Development.</li><li>Problem Solving Skills</li><li>Revenue Growth</li><li>Sales Strategy.</li><li>Selling Skills</li><li>Strategic Leadership</li><li>Value Propositions</li><li>Process Education</li></ul>US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.Field roles with a dedicated training period only: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week.Field roles with a company car: Driving is an essential function of this role, meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions, if an accommodation can be provided without eliminating the essential function of driving.Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture EEO Statement:The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Accessibility and reasonable accommodationsThe Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. <a href="https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings" target="_blank" rel="noopener noreferrer">https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings</a> Salary Range$160,300.00 - $297,700.00 Skills Desired5G Technology, Account Management, B2B (Business To Business), Building Constructions, Business-To-Business (B2B) Sales, C (Programming Language), Communication, Customer Care, Customer Experience (CX), Customer Marketing, Customer Relationship Management (CRM), Diversity and Inclusion (D&I), Integrated Marketing, Internet, Key Account Management, Market Development, Small Businesses, Strategic Selling, Windows, Wireless Communications

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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