Employment Status: Full time Shift: Night (United States of America) Facility: 2017 S Jefferson St - Roanoke Requisition Number: R153799 Admissions Facilitator - Nights (Open) How You’ll Help Transform Healthcare: Communicates and collaborates with appropriate disciplines to facilitate efficient and timely assignments using defined policies and procedures to assure quality patient care and customer service. Accountable for performing job responsibilities including multi-line phones and office workflow functions vital to the effective and efficient functioning of the department. Collaborates with Transfer Center staff and Unit staff to place patients in the most appropriate nursing units based on patient needs, age, diagnosis and established unit criteria. Establishes, maintains, and promotes positive, customer service focused, and professional communication with all those served. Utilizes effective communication skills. Demonstrates excellent telephone etiquette and interpersonal skills. Receives and screens incoming calls via multi-line phone system. Routes calls to appropriate individuals and takes messages accurately. Operates specialized software and computer systems are used in patient placement. Will use company e-mail. Maintains knowledge of current computer programs and functions. Coordinates multiple computer programs and functions on a continuous basis. Performs all computer functions as required in a timely and accurate manner. Problem solves and multitasks on a consistent basis in order to place patients in a timely and efficient manner. Able to prioritize and shift from one function to another with short notice. Maintains thorough knowledge of clinical information system(s) for patient case entry and update, and reporting functions. Maintains competence through continuing education, in-services, and attends staff meetings. Performs other tasks related to the front office workflow and participates in special department projects as assigned by the Site Manager/Director. Maintains an overall awareness of bed availability, total discharges, total admissions and patient flow in order to appropriately and effectively assign patients. Maintains thorough knowledge of medical terminology, medical diagnoses and procedural terms in order to appropriately and effectively place patients. Prioritizes and performs clerical duties maintain basic office equipment and workflow functions as applicable to the worksite: processes mail, faxes documents; maintains multi-line phone system/switchboard; perform data entry, word processing, and spreadsheet functions; runs reports; and other duties as assigned by the Site Manager/Director. Assists staff in problem solving with various computer systems and functions; EPIC, BedBoards, email outlook, WebXChange. Is responsible for correctly updating patient information regarding admission status and level of care. Makes changes/adjustments in patient type to ensure proper coding for billing purposes. Works in conjunction with and under the direction of Transfer Center Connect Staff. What We Require: Education: High school graduate or equivalent required. Experience: Medical, clerical, unit, or EMS experience in an acute care facility preferred. Other Minimum Qualifications: Must demonstrate effective interpersonal and communication skills. Acts as team player, is customer focused and has demonstrated problem-solving skills. Typing and/or keyboarding proficiency required. This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Recruiter: KIMBERLIE GONCE Recruiter Email: kagonce@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Virgin Pulse Discounts on childcare Continued education and training In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.