Client Support Technician #DOD0041

Other Jobs To Apply

No other job posts for this day.

Job Summary - Why you’ll love this position

Job Location:

  • The office for this position is located at the Center for Behavioral Medicine, 1000 East 24th St., Kansas City, MO 64108.

Why you’ll love this position:

If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports Department of Mental Health; however, you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Technology Services (CTS) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed at the Center of Behavioral Medicine and travel will be required to other State offices supported in the area.

Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.


  • The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Technology Services.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

Responsibilities - What you’ll do

This position with OA-ITSD is responsible for providing professional and technical support to clients. Essential duties include:

  • Hardware support.
  • Software/application support.
  • Hardware deployment.
  • Inventory.
  • Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
  • Working with other ITSD functional teams.
  • Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person.
Qualifications - All you need for success
  • Ability to understand client needs and technical requirements and implement solutions.
  • Ability to identify and resolve various software issues.
  • Ability to respond to changing schedules and priorities.
  • Ability to collaborate with co-workers and other professionals.
  • Exceptional customer service skills and documentation skills.
  • Knowledge/experience in the desktop support area.
  • Experience with Microsoft Operating Systems and Applications, Active Directory, remote software tools, hardware support, VPN and BitLocker.
  • Ability to work well independently and as part of the team.
  • Adequate typing skills.
  • Ability to lift computer and printer equipment up to 50lbs.
  • Ability to safely use ladders up to 12 feet in height. This includes proper set up, stability maintenance and adherence to safety protocols.
  • Ability to travel, operate a motor vehicle and maintain a valid driver's license.
  • Typical qualifications: Associate degree and 0-3 years of information technology support experience. (Substitutions may be allowed.).
  • Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The classification for this position is Client Support Technician; click for more information.

Job Details - More reasons to love this position

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

If you have questions please contact: ITSDRecruiting@oa.mo.gov

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...