Clinical Specialist

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Job Description

What you will be doing:

  • Provide effective technical consultative service to customers before, during and after routine surgical cases 

  • Consistently drive customer and patient satisfaction 

  • Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products 

  • Case prearrangement and instrument & implant kits monitoring

  • Provide inventory management and invoicing to customers and branch operations

  • Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.

  • Assist and support workshop and in service

  • Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.   

  • Attend and support routine primary surgical procedures. 

  • Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product. 

  • Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.  

  • Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures. 

  • Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner. 

  • Provide comprehensive product training to colleagues and customers in both one-on-one and in-service settings under the direction of a manager or sales representative.

  • Help drive sales initiatives by assisting with technology upgrades. 

  • Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application. 

  • Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts. 

  • Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means. 

Who are we looking for:

  • Diploma in Nursing, or Health Science related fields

  • Certified nurse in Singapore Nursing Board will be a huge advantage.

  • Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects.

  • Keen learner with positive attitude.

  • Able to work comfortably in operating theatres .

  • Able to work independently in stressful environment and calmly under pressure.

  • Ability to provide accurate, timely and effective customer service.

  • Fundamental Computer Skills.

  • Strong team player with the ability to work harmoniously with a diverse workforce.


Pay rate will not be below any applicable local minimum wage rates.

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