COMMUNICATOR

Serves as the primary point of contact for all parties involved, including agents, buyers and sellers in the preparatory phase of real estate closings, ensuring a seamless and organized process. Provides exceptional customer service and consistent and clear communication to all parties involved and completes all tasks in accordance with company SOPs.

Key Responsibilities

Core Duties:

• Make introductory calls to buyers/sellersandallagents once new contract is opened
• Communicate important wire fraud information to buyers and agents, when needed
• Review and confirm information provided by selling agent to ensure accuracy and completion prior to closing
• Provide file status updates to buyersand agents
• Identify and escalate issuesin a timely manner and ensure resolution is obtained and communicated to appropriate parties
• Complete assigned tasks within the established time frames and in accordance with company SOPs

Communication:

• Communicate with clients, real estate agents, lenders, and other stakeholders to gather necessary information and documentation.
• Facilitate smooth communication throughout the process to include:
• Introductory calls
• Week 1 check in calls
• 2 weeks prior to closing calls
• 1 week prior to closing calls
• 1 day prior to closing calls
• On record phone calls after closing

Verify Buyer WireFraud Video Completion and escalate to PreCloser if incomplete.

Execute required call cadence:

• Notify Buyer/Agent whenTitle is Complete.
• Thankyoucall to Buyer’s Agent within1 business day.
• Intro call to Buyer within2 business days.
• 2Weeks Prior to Closing: confirm details with both Agent & Buyer.
• 1Week Prior: provide status update.
• Day Before Closing: confirmation calls to Buyer and Agent.
• 1Day PostClosing: followup call with Agent.

Client Interaction:

• Interact with clients to address questions, provide updates, and gather required information.
• Maintain positive client relationships throughout the transaction.

File Management:

• Maintain organized and up-to-date files for each real estate transaction.
• Ensure that all documents and correspondence are properly filed/saved and accessible.
• Ensure that all parties are kept up to date on file status.

Collaboration with Attorneys:

• Collaborate with real estate attorneys to address legal issues and ensure that all legal requirements are met.
• Seek guidance from attorneys on complex matters.

Time Management:

• Efficiently manage time to meet deadlines and keep the closing process on schedule.

• Prioritize tasks based on urgency and importance.

Problem-Solving

• Identify and address any challenges or issues that arise during the pre-closing phase.
• Work collaboratively to find solutions and ensure a smooth process.

General Responsibilities

• Participate in maintaining a tidy and organized office environment.
• Provide general hospitality (e.g., greeting clients, preparing closing rooms).
• Assist with general administrative tasks as needed to support team operations.
• Answer incoming calls and direct them appropriately.
• Perform other duties as assigned by management to meet organizational needs.

Qualifications

Education: High school diploma or equivalent required. Additional coursework or certification in real estate or paralegal studies is a plus.

Experience: Previous experience in real estate transactions is helpful but not required.

Technical Skills: Proficiency in document management software and tools. Knowledge of real estate laws and regulations.

Core Competencies

Exceptional Attention to Detail: Meticulous in reviewing documents and identifying discrepancies.

Strong Organizational Skills: Efficiently manages files, paperwork, and multiple tasks.

Commitment to Compliance: Upholds legal and regulatory requirements.