Customer Service Representative

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The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Excited to grow your career?</b></p><p style="text-align:inherit"></p><p style="text-align:left">We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</p><p style="text-align:inherit"></p><p style="text-align:left">Our people make all the difference in our success.</p><p style="text-align:inherit"></p><ul><li>Providing customer services for international claims for the reimbursement of medical expenses for the unit’s dedicated contracts.</li><li>Handles incoming calls and emails, providing timely and accurate responses through the Communication System. Some queries may need input from experts like Medical Consultants or Account Managers. All replies should be clear, concise, and customer friendly.</li><li>Works on a rotational shift schedule, including weekends, to support incoming call inflow during weekends. This includes handling queries that may require expert advice or escalation, ensuring timely and appropriate responses.</li><li>Taking ownership of difficult or high-value files.</li><li>Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).</li><li>Following up on the individual workload and taking appropriate action when agreed targets are not met.</li><li>Pro-actively optimizing the unit’s workflows to achieve set targets.</li><li>Providing accurate file information to internal employees where required.</li><li>Tracking procedural irregularities and raising these with the Team Leader.</li><li>Raising problems or difficult issues with the Head.</li><li>Actively working to maintain a co-operative and friendly working environment.</li></ul><p></p><p></p><p style="text-align:left"><span><span><span><span><span><span><span>Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this </span></span></span></span></span></span></span><a target="_blank" href="">link</a><span><span><span><span><span><span><span>.</span></span></span></span></span></span></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...