About the position

The Scheduler I role is involved in patient care handling of a large call volume of inbound and outbound inquiries and requests from patients, providers for access/assistance in scheduling appointments for physicians across Atlantic Medical Group Locations. • Accurately performs the scheduling, insurance eligibility verification and ensures accurate collection of patient registration data. • Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.

Responsibilities

• Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
• Promotes patient portal usage and connects to registration resources when applicable.
• Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
• Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care.
• Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
• Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review
• Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment
• Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• Proactively solicits customer feedback.
• Provides proactive and timely responses to internal and external customer needs and requests.
• Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
• Meets individual productivity and quality expectations in all job functions.
• Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
• Maintains knowledge of insurance requirements.
• Completes all required trainings, participates in staff meetings and in-services.

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance