Outlet Manager - Sbh - Sandakan

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**Responsibilities**: - Taking detailed notes and liaising with the District Manager and other HQ departments. - Reporting directly to the District Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests alternative courses of action. - Liaison between HQ and outlet level staff, ensuring that all communications are passed down in a timely manner. - Managing daily operations such as providing support and guidance to all PIC within the locations assigned. - Coaching Outlet Supervisor in managing shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. - Check, follow up and ensure team member attendance is recorded. - To ensure that there is sufficient manpower and headcount at their respective outlet to have a smooth flow on daily operation. - Ensuring that all Trainings are completed on time and follow up on the staff progress at the location. - Participating in meetings and able to supervise the outlet schedule and operations. - Ensure all outlets are compliant with operational standards, and company policies. - Investigate, report, coach and take necessary actions towards misconduct issues that come across under their supervision. - Be able to meet deadlines on preparing documents, reports and updating records. - Ensuring the highest levels of customer service. Supporting your employees to enable them to be accountable for delivering good customer service. - Review sales performance data of respective outlets and maximize sales opportunities by looking out for other business opportunities to ensure sales targets are met. - To ensure cash handling at ZUS location is implemented following the company standards. - Performs additional duties and responsibilities as required or requested. **Requirements**: - Must possess at least a Diploma/Degree in any disciplines and minimum 5 years of retail experience in managerial level - Computer literate with good command of both written and spoken English and Malay. - Excellent interpersonal skills, time management, data analysis, detail-oriented and problem-solving skills. - Strong leadership and coaching skills. - Positive attitude and willingness to learn. - Possess own transport and willing to travel. - Willingness to work overtime and Public Holiday if required. **Salary**: RM3,000.00 - RM4,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Fixed shift

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