Regional Field Service Business Operation

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<p style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Your Role:</strong></p><p style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">The role of a Regional Field Service Business Operation is crucial for ensuring that the operational aspects of service delivery are effectively managed and optimized. Key responsibilities typically include but are not limited to:</p><ul><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Driving Business Growth: This involves identifying opportunities for expanding services, enhancing market presence, and developing strategies to achieve revenue targets.</li><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Optimizing Operational Efficiency: The Business Operation will analyze current processes, identify inefficiencies, and implement continuous improvements to streamline operations. This may include leveraging technology and best practices to enhance productivity.</li><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Enhancing Customer Satisfaction: Understanding customer needs and ensuring that services meet or exceed expectations is vital. This role may involve gathering customer feedback and making necessary adjustments to service delivery.</li><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Collaboration with partners: The role often requires working closely with cross-functional teams, providing support and ensuring that all departments are aligned with operational goals.</li><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Tracking Performance KPIs: Monitor and track our operations performance to ensure service revenues are on track, workload and resources availability, on time service contract renewal, ensuring that spending are within allocated budgets.</li></ul><p style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><strong>Who You Are:</strong></p><ul><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Bachelor’s degree/ Diploma in engineering, business, or related field (or equivalent experience)</li><li style="font-size: 12pt; font-family: Aptos, sans-serif;">3+ years of relevant experience with field service operations and knowledge on service contracts</li><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Strong communication, detailed oriented and problem-solving skills</li><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Some experience on SFDC, Tableau and data analytics</li><li style="font-size: 12pt; font-family: Aptos, sans-serif;">Ability to work across cultures teams</li></ul>

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