Senior Ruby on Rails Engineer

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We’re looking for an experienced Senior Software Engineer who can step into technical ownership of a real-time incident management and alerting SaaS platform. The platform is relied upon during production outages and handles alert routing, on-call scheduling, escalation workflows, and real-time notifications.

Key Responsibilities

  • Technical ownership of the core Ruby on Rails application

  • Incident routing and scheduling logic

  • Background job architecture (Sidekiq / Redis)

  • REST APIs used by frontends and external integrations

  • Postgres performance and data modeling

  • Production reliability and uptime (99.9% guaranteed)

  • CI/CD and deployment workflows

  • Small supporting Node.js services where appropriate

  • On-call and product support responsibilities are a part of this role

Qualifications

  • 5+ years of professional Ruby on Rails experience

  • Strong Postgres knowledge (indexing, query optimization, partitioning, migrations at scale)

  • Deep familiarity with background job systems and failure modes

  • Experience operating production systems under real load

  • Comfortable debugging live incidents (logs, jobs, DB, memory)

  • Solid understanding of high-availability concepts and distributed system tradeoffs

  • Experience with Docker and CI/CD pipelines

  • Writes and maintains meaningful automated tests

  • Writes and maintains public facing product documentation

  • Comfortable owning a system without heavy process or hand-holding

  • Experience with alerting, monitoring, or notification platforms are a plus

  • Timezone and scheduling logic experience are a plus

  • Node.js service experience is a plus

Why JAMS Software:

  • 100% remote work environment with colleagues around the globe

  • Competitive benefits

  • 401k program and employer match

  • Flexible PTO

  • Paid Holidays

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