UPS Sr.Field Service Engineer - Ohio

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TITLE: Senior UPS Field Service Engineer

DIRECT HIRE

LOCATION: With 1.5 hr travel time to Colombus or Cincinnati, Ohio

FIELD JOB DETAILS:

  • Majority Local Travel: Primarily within the local area with occasional overnight stays nationwide based on business needs and training opportunities.
  • Reimbursements: Mileage reimbursement, car allowance, and cell phone allowance provided. Tools provided by company. Any overnight travel is reimbursed.

HEALTH BENEFITS:
• Medical - United Healthcare
• Dental
• Vision
• Flex-Spending Account
• Benefit card to be provided to employees for prescription drug purchases.
• Life Insurance & ADD
• Short Term Disability
• Long Term Disability
• 10 company paid holidays plus 2 personal days
• 401k - 3% company match

Job Description: Senior UPS Field Service Engineer

The Senior UPS Field Service Engineer applies diversified knowledge of the power electronics industry to complete start-up, testing, troubleshooting, operations and maintenance work of UPS and related critical power equipment. The SFSE will be home based and dispatched to customer sites as required.

Specific Duties

  • Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within the regional coverage area
  • Performs commissioning-focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing
  • Involved in preventive maintenance, emergency response, equipment start-up and/or field modifications
  • Attends periodic training at the company’s headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems
  • Troubleshoots issues with the technical-support group related to maintenance or operation of equipment
  • Participates in the development of Methods of Procedures (MOPs) and be expected to consult with supervisor(s) concerning unusual problems and developments.

Job Requirements

  • Preferably 5-10+ years' experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s, STS, etc.
  • Utilizes hand tools and test equipment to perform work
  • Requires excellent verbal, written communication skills & customer relation skills
  • Must be able to provide high level of quality customer service
  • Must be able to complete Field Service Reports in a timely manner
  • Requires knowledge of equipment manufacturer’s specifications
  • Ability to work independently and exhibit resourcefulness
  • Must be able to perform repeated bending & lifting of up to 100 lbs. during certain procedures
  • Must be able to provide necessary pro-active recommendations to clients
  • Candidate must be willing to work nights & weekends when necessary
  • Knowledge of general computer hardware & software applications
  • Previous 3rd Party UPS experience a plus
  • UPS OEM factory training or experience in Liebert / Emerson / Vertiv , APC / MGE / Schneider , or Eaton / Powerware , a MUST
  • Technical degree a plus
  • Previous military experience and training a plus

Educational Background

  • Technical graduate of a two-year accredited technical school in an engineering/technical field

OR

  • Three to five years of technician experience in related power electronics field or industry
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