Virtual Teller

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This a Full Remote job, the offer is available from: Ohio (USA)

SUMMARY: Processes a variety of customer transactions via video interaction. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Receive and process a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible
  • Facilitate the ITM process for customers by providing step-by-step guidance through the ITM process. Connect to customers in a way that makes the video interactive solution a personable experience
  • Monitor ITM machines to ensure they are working properly. Assist systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed
  • Perform end-of-day balancing of transactions
  • Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
  • Participate in the bank’s referral program, and utilizes any applicable technology and/or programs to effectively show results
  • Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
  • Operate and balance a terminal and cash drawer daily
  • Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal
  • Accept checks for cashing in accordance to FNB check handling procedures
  • Participate and successfully complete all required training courses
  • Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
  • Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
  • Motivation to make outbound sales calls to current and prospective clients
  • Flexibility with work schedules to accommodate staffing requirements in order to service needs
  • Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
  • Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
  • Must be able to work in a team environment, in a positive manner, with coworkers and the public 
  • Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures.  Maintain compliance with all appropriate rules and regulations
  • Regular, predictable attendance is an essential requirement of this position
  • Complete all other duties as assigned

EDUCATION AND/OR  EXPERIENCE:

  • High School diploma or General Education degree (GED)
  • Proven cash handling experience
  • Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment
  • Customer service and/or sales experience at any level

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

This offer from "Predictive Sales AI a Spectrum Communications & Consulting LLC Brand" has been enriched by Jobgether.com and got a 72% flex score.
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